AMC & Maintenance Contracts

A Merac Annual Maintenance Contract (AMC) keeps your automatic doors, gate barriers, CCTV, access control, shutters and air curtains running, with fixed response times, a checklist for every visit and a written report each time. We maintain systems across Dubai, Sharjah and Abu Dhabi, including systems we did not install.

AED 5,000,000
Public liability cover (Orient Insurance)
SIRA Lic. 811563
Licensed for CCTV & ANPR installation/maintenance
1,000+ units
Doors, gates & barriers maintained under AMC
Multi-brand
We service systems we did not supply

AMC Prices in Dubai: Starting From AED 400 a Year

Prices below are starting from prices per unit, per year, Labour Only, 4 preventive visits, breakdown call-outs and a written report after every visit, excluding 5% VAT. Every AMC quote gets a special discount of AED 100–200 per unit off the list price.

Unit List price Starting from
special price, per year
Automatic sliding door AED 1,100 From AED 900
Automatic swing door AED 1,200 From AED 1,000
Gate barrier AED 900 From AED 800
Villa gate motor (sliding or swing) AED 1,000 From AED 900
Garage sectional door AED 850 From AED 750
Rolling shutter AED 1,400 From AED 1,200
CCTV system (about AED 35 per camera) AED 1,700 From AED 1,500
Access control system AED 1,000 From AED 800
Air curtain AED 500 From AED 400

Comprehensive AMC (wear parts included) is quoted per site after the free survey.

Package

Villa Care

Gate motor + garage door. 2 preventive visits a year, breakdown call-outs and labour, Labour Only.

Starting from
AED 1,400 AED 1,200 per year + VAT
Book Villa Care
Package

Building Entrance

2 automatic sliding doors + 1 gate barrier. 4 preventive visits a year, wear parts and priority call-outs.

Starting from
AED 4,700 AED 4,500 per year + VAT
Book Building Entrance
Prices are for reference only. Your final AMC price is quoted after a free site visit, because it depends on:
  • Site location (Dubai, Sharjah, Abu Dhabi or other emirates)
  • Number of preventive visits per year (2, 4 or 12)
  • Size, type, brand and condition of each door, gate or system
  • Number of units on site and contract type (Labour Only or Comprehensive)

10 or more units on one site? Ask for a site rate. 12 visits a year (monthly) available for hospitals, malls and other high-traffic sites. All prices exclude 5% VAT, which is added to your invoice.

What is an AMC?

An Annual Maintenance Contract is a yearly service agreement under which we inspect, maintain and repair your installed systems on a fixed schedule, instead of waiting for a breakdown. In the UAE, heat, sand and heavy footfall wear out door operators, barrier motors and camera housings faster than in milder climates. Planned maintenance catches worn belts, weak batteries and drifting sensors before they stop an entrance or leave a camera blind.

Systems We Maintain

Automatic Doors

Sliding, telescopic, swing, folding, revolving & hermetic

Gate Barriers & Gates

Boom barriers, sliding & swing gate motors, loop detectors

CCTV & ANPR

IP cameras, NVR/DVR, storage, monitors, cabling

Access Control

Card & biometric readers, maglocks, strikes, intercoms

Shutters & Garage Doors

Rolling shutters, sectional doors, high-speed doors

Air Curtains, Closers & Hardware

Air curtains, door closers, floor springs, panic bars

Our Response Times (SLA)

Every fault is graded by severity, and each grade has a set response time. Response time is measured from when you report the fault to when a technician arrives on site, and it is written into your contract. Response times apply to faults reported during normal working hours (Monday to Saturday, 9am to 5pm).

Fault level Examples Dubai Sharjah / Abu Dhabi
Critical Main entrance stuck open or closed, security barrier down, CCTV blind spot at an access point Within 4 working hours Within 6 working hours
Urgent One door in a bank down, one camera offline, single reader fault Same working day Within 24 hours
Routine Noise, adjustment, cosmetic damage, settings change Within 48 hours or next visit Within 72 hours or next visit

Faults reported outside working hours or on Sundays are counted from the start of the next working day. Comprehensive AMC clients get a 24/7 emergency line.

What We Check on Every Visit

Each scheduled visit follows a written checklist for each system. These are the main items:

Automatic Doors

  • Motion and presence sensors tested and realigned
  • Safety reverse and obstruction detection tested (EN 16005)
  • Drive belt, rollers, track and carriage wear
  • Battery backup and emergency opening test
  • Fire-alarm interface: door fails open on signal
  • Opening speed, hold-open time and program switch

Gate Barriers & Gate Motors

  • Motor, gearbox and spring balance
  • Photocell safety beams and loop detector sensitivity
  • Boom arm alignment, limit switches and soft stops
  • Control board, remotes, readers and ANPR trigger
  • Manual release and power-failure operation
  • Cleaning of sand and dust from housings

CCTV & ANPR

  • Lens and housing cleaning, focus and field of view
  • NVR/DVR health, HDD status and storage alerts
  • Recording retention period checked against requirements
  • Night vision / IR performance
  • Time sync, firmware and user access review
  • ANPR read rate at barriers

Access Control

  • Reader, keypad and biometric response
  • Maglock holding force and strike alignment
  • Fail-safe / fail-secure behaviour on power loss
  • Exit buttons, break-glass units and fire release
  • Controller, power supply and backup battery

Shutters & Garage Doors

  • Motor, limit settings and manual override
  • Springs, cables, guides and slats
  • Safety edge and photocell test
  • Remote and wall-switch operation

Air Curtains & Door Hardware

  • Air curtain filters, fan, airflow and door-contact switch
  • Door closer and floor spring speed and latch adjustment
  • Panic bars and emergency exit hardware
  • Patch fittings and pivots for leaks and wear

AMC Contract Types Compared

Included Labour Only AMC Comprehensive AMC
Most popular
Scheduled preventive visits (2, 4 or 12 per year) ✓ ✓
Breakdown call-outs and labour ✓ ✓
Written service report after every visit ✓ ✓
Wear-and-tear parts (sensors, belts, rollers, batteries, photocells) Quoted before fitting ✓ Included
Major parts (motors, controllers, gearboxes) Quoted before fitting As per contract schedule
24/7 emergency line — ✓
Best for New systems, low traffic Older systems, malls, hospitals, hotels

We use genuine manufacturer parts where available, and you get an itemised quote before any chargeable part is fitted.

What an AMC Does Not Cover

We list exclusions up front so there are no surprises later:

  • Damage from vehicle impact, vandalism, misuse or accidents
  • Glass breakage and glass panel replacement
  • Damage from power surges, water ingress or building works
  • Faults caused by third-party modifications or repairs
  • Civil works, cabling re-routes and new equipment upgrades

Any of these can still be repaired at AMC client rates, quoted in advance.

Your Service Report

After every visit you receive a written report for your maintenance logbook and compliance files. It includes:

✓ Each unit by location, brand and model
✓ Checklist results: pass, adjusted or failed
✓ Photos of faults and worn parts
✓ Parts replaced and parts recommended
✓ Technician name, time in and time out
✓ Client sign-off

Switching From Another AMC Provider?

Unhappy with slow response or missing reports? We take over contracts from other providers, including systems we did not install. Before quoting, we carry out a free condition survey of every unit on site and give you:

  • A unit-by-unit condition list with photos
  • Any urgent safety issues flagged straight away
  • A fixed AMC price based on your actual equipment, not an estimate
Book a Free Condition Survey

Brands We Service

Authorised dealer / distributor: Gilgen, Portalp, Doukas and DoorBird. Authorised spare parts & after-sales support: Sesamo (Italy).

We also maintain: GEZE, Dorma / dormakaba, ASSA ABLOY, BFT, CAME, Nice, FAAC, Marantec, Sommer, Ditec, Hikvision, UNV, Dahua, ZKTeco, HID, Olefini and Merac Automation, plus most other European and Asian door and gate systems.

Not sure of your brand? Send us a photo of the operator or control panel on WhatsApp and we will confirm.

Fire & Life-Safety Checks Built In

Automatic doors and access-controlled exits sit on escape routes, so a door that stays shut when the fire alarm sounds is a safety risk and an inspection failure. Every AMC visit includes:

  • Fire-alarm interface test: automatic doors open and maglocks release on signal
  • Breakout / emergency-opening function on sliding doors
  • Panic bar, door closer and fire-door self-closing checks
  • Results recorded in your service report for building inspections

How AMC Pricing Works

The starting-from prices above are for reference only, per unit, with lower rates for multi-unit sites because one visit covers several doors or barriers. Your final price is quoted after a free site visit and depends on:

  • Location of the site
  • Number and type of units (a single swing door versus a bank of sliding doors plus barriers and cameras)
  • Size, brand, age and condition of the equipment
  • Visit frequency: 2, 4 or 12 preventive visits per year
  • Contract type: Labour Only or Comprehensive

Send us a list of your units, or book a free survey, and you will have a fixed, itemised proposal within 24 hours. For typical cost factors, see our AMC cost guide for Dubai.

Some of the Clients We Maintain Systems For

Huhtamaki Packaging, RAK
MILEO The Palm
Dubai Laboratory, Karama
Bin Sougat Center
Al Fardan Center
Beauty Concept Clinic FZ-LLC
The Onyx Towers
The One Tower
Al Garhoud Hospital
HMS Mirdiff Hospital
DXBone
Medcare Hospitals
North Collegiate School
Midtown Central, Majan
J3 Mall
American School of Dubai
Emirates Post
Bonnington Hotel
Karachi Grill
Dubai Investment PJSC
Vintage Grand
Kalba Mall
Kalba Waterfront Mall
Movenpick JBR
Doubletree by Hilton Jumeirah
Al Kabayel, Qaser Abu Hail
Amity University
BITS Pilani
Creek Palace Residence

Why Choose Merac for Your AMC?

  • 1,000+ doors, gates and barriers maintained under AMC across the UAE, at hospitals, malls, hotels, schools and residential towers
  • One contract for doors, barriers, CCTV, access control, shutters and air curtains, so you deal with one vendor and one response time
  • Response times written into the contract, not left as "as soon as possible"
  • Fully insured: Public Liability Insurance (AED 5,000,000, Orient Insurance) and Workmen's Compensation & Employer's Liability (GIG Gulf), both valid through April 2027
  • SIRA-licensed for CCTV, ANPR and access control installation and maintenance (License No. 811563, valid through July 2027)
  • Itemised quotes before any chargeable part is fitted
  • Flexible terms: annual, multi-year or customised to your site

AMC FAQs

How much does an AMC for automatic doors cost in Dubai?

An AMC for one automatic sliding door starts from AED 900 a year (Labour Only, 4 visits), plus 5% VAT. Swing doors start from AED 1,000, gate barriers from AED 800 and villa gate motors from AED 900. These prices are for reference only: the final price depends on location, number of visits and the size and condition of each door, and is quoted after a free site visit. Multi-door sites pay less per door.

Do you maintain systems installed by other companies?

Yes. Most of our AMC sites were installed by other contractors. We start with a free condition survey so the contract reflects the real state of the equipment.

How fast do you respond to a breakdown?

Critical faults in Dubai reported during normal working hours (Monday to Saturday, 9am to 5pm) are attended within 4 hours, or within 6 hours in Sharjah and Abu Dhabi. Urgent faults are attended the same working day in Dubai. Faults reported after hours are counted from the start of the next working day. The response times are written into your contract.

How many maintenance visits are included?

You can choose 2, 4 or 12 preventive visits per year. We recommend quarterly visits for high-traffic entrances and barriers because of heat and sand in the UAE.

Are spare parts included?

Under a Comprehensive AMC, wear-and-tear parts such as sensors, belts, rollers, batteries and photocells are included. Under Labour Only, parts are quoted and approved by you before fitting.

Will I get a report after each visit?

Yes. Every visit produces a written report listing each unit, checklist results, photos, parts replaced or recommended, and the technician's time on site. You can use it for your maintenance logbook and building inspections.

Can one AMC cover doors, barriers and CCTV together?

Yes. One contract can cover automatic doors, gate barriers, CCTV, access control, shutters and air curtains, with a single schedule and a single point of contact.

Which areas do you cover?

We cover Dubai, Sharjah and Abu Dhabi, and other emirates on request for multi-site clients.

Get an AMC Proposal in 24 Hours

Tell us what systems you have and how many units, or send photos on WhatsApp. We will send a fixed, itemised AMC proposal within 24 hours.

Call: +971 4 589 8443 | WhatsApp: +971 55 712 1979

Request AMC Proposal