Refund policy

Return window
You can request a return within 3 days of receiving your item.

Conditions
Items must be new, unused and uninstalled, in their original packaging with all parts, accessories and manuals included. Proof of purchase (invoice or order number) is required.

How to return
1. Email info@meracdxb.com or call +971 4 589 8443 with your order number and reason for return. Returns sent without prior approval will not be accepted.
2. Once approved, the customer arranges and pays for return shipping (courier or drop-off) to: Silmen Merac L.L.C. (Merac Dubai), Office 102, Nadd Al Hamar, Dubai, UAE.
3. No restocking fee is charged.

Damaged, defective or wrong items
Please inspect your order on delivery and contact us immediately if an item is damaged, defective or not what you ordered, so we can evaluate the issue and make it right.

Non-returnable items
Custom or special-order items (including items cut, configured or ordered to your specifications), sale items and gift cards cannot be returned.

Exchanges
We do not offer direct exchanges. To get a different item, return the original under this policy and place a new order for the item you want.

Refunds
We will notify you once your return has been received and inspected. If approved, the refund is issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval, contact info@meracdxb.com.